Given the nearing of 2012 one simply speculates on many items. The mystical environment of Mount Bugarach is one such place. It is a very special place. Recently with more activity so it appears. A Dutch journalist wrote an interesting article about it and referencing Femke Rameijer and DGbyfemke.com and her self-produced Oils and Blends, Music and other wonderful items.
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A special day to celebrate the birthday of Abraham Tol. Wishing him a special wonderful day and healthy and joyful new year in life. We know he just would appreciate to share his special passion for a place in the South of France, named Les Labadous.
Schagen has been mentioned in various texts from around 975. One of them was a population count that found that 43 people were living there. Schagen was also mentioned in documents as Scagha from around 989. At this time Schagen was a center of artificial dwelling hills. Perhaps the name refers to Scagha to its location above land water: it could mean "elevated point". Some time later, there is a coastline near Schagen. When the sea retreated again at the end of the 13th century the places in the region grew. The land around Schagen was especially fertile, so it grew and remained the main town in the area.
In our lives filled with regulations, organization, rules and just keeping track of agenda items it is great to have some place for one to have "keep in minds" or checklists. Atol Solutions has come across a wonderful development that may be of great use to any one who can associate with this point of view. Checklist.com is a initiative to make checklists available, enable you to contribute and make and manage your own checklists, whereever you are, as long as you have web access.
Living in the Netherlands and having experience in implementing Call Centers, as well as reviewing in working conditions with them I am urged to publish this great article by Focus. It deals with the needs of ultimately the customer and not the ticks or the transaction fees call centers receive. Endless lines of 0800 or 0900 numbers, at the expense of the customer need to be eliminated and put in balance. So please read this article and Call Centers Pay Attention!
BesPractices Checklist
1. Ensure that agents have the right skills and the right temperament.
2. Invest in your staff with time, training and coaching.
3. Give your staff the responsibility — and authority — to make decisions.
4. Make sure your metrics align with achieving solid results, not just a low cost.
5. Closely track customer satisfaction, and reward agents based on performance.
6. Implement your technology with the customer in mind.